Customer Service Representative

1 week ago


Nashville, Tennessee, United States Suburban Propane Full time
Job Summary

We are seeking a highly skilled and customer-focused Part-time Customer Service Representative to join our team at Suburban Propane. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound and outbound calls, and performing administrative tasks to ensure the highest level of customer satisfaction.

Key Responsibilities
  • Provide proactive sales and service support to customers through phone and email interactions
  • Maintain in-depth knowledge of Suburban Propane products and services, customer account information, and policies and procedures
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction and retention
  • Process and coordinate accounts receivable, collections, and accounts payable functions
  • Assist with route forecasting, maintenance, and scheduling of daily service work, installation, and repairs
Requirements
  • Minimum of 3 years of experience in a customer service role
  • High school diploma or equivalent preferred
  • Strong computer skills, including Microsoft Office and data entry
  • Ability to multitask and prioritize assignments in a team environment
About Suburban Propane

Suburban Propane is a leading marketer and distributor of propane and refined fuels, with a strong commitment to customer service and community involvement. We offer a competitive compensation package, including paid vacation, personal and sick pay, online learning opportunities, and a 401(k) with company match and immediate vesting.



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