Customer Service Representative

2 weeks ago

Nashville, Tennessee, United States Suburban Propane Full time

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**Customer Service Representative**

**Job Summary**

We are seeking a highly skilled Customer Service Representative to join our team at Suburban Propane. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, sales, and support to our residential and commercial customers.

**Key Responsibilities**

• Handle incoming calls and utilize a proactive sales approach to uncover additional sales and service opportunities

• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, and various policies and procedures related to product delivery and service

• Present a professional, confident, and enthusiastic image to develop trusting relationships with all customers

• Provide high levels of customer account management by properly setting up and maintaining account information and data

• Process and coordinate Accounts Receivable, Collections, and Accounts Payable functions and activities

• Handle administrative, data entry, reporting, and reconciliation around asset and inventory controls and purchasing

• Coordinate with Customer Service Center (CSC), regional, and corporate employees to ensure high levels of customer service and achieve operational efficiencies

**What We Offer**

Suburban Propane takes pride in serving our employees and does so by offering competitive pay with incentive potential and a comprehensive benefits package, including medical, dental, vision, disability, life insurance, HSA, and FSAs, paid vacation, personal, and sick pay, tuition assistance, online learning opportunities, and training, and a 401(k) with company match and immediate vesting.

**Requirements**

• Minimum of 3 years of experience in a customer service role

• Minimum of a High School diploma or GED preferred

• Solid computer skills, including Microsoft Office, data entry, and the ability to run and analyze reports

• Ability to multi-task and prioritize assignments in a team environment

**Equal Employment Opportunity**

Suburban Propane is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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