Automotive Service Representative
13 hours ago
Pettus Automotive is a family-owned dealership that values its employees as family. We believe that our team members are the key to our continued success and strive to create a fun and supportive work environment.
Job SummaryThe Service Advisor is responsible for providing exceptional customer service and support at Pettus Automotive. This role involves assisting customers with their automotive service needs and ensuring their satisfaction throughout the service process.
Key Responsibilities- Consult and interpret customer needs for the mechanics
- Serve as the primary point of contact for all automotive service and repair matters
- Understand customers' problems and arrange for appropriate service
- Prioritize required services and offer options
- Set and manage the expectations of the service delivery for both the customers and mechanics
- Continuously keep the customer updated on repair needs and completion times
- Exemplary customer service skills are a must
- Previous Service Advisor experience required
- Ability to work and thrive in a very fast-paced atmosphere
- Knowledge of Chrysler and Mopar products preferred
- Previous experience with DealerTrack preferred
- Valid driver's license with no suspensions or major violations in the last 7 years
- 401(k) and 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Pettus Automotive is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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