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Member Service Representative
2 months ago
We are seeking a highly skilled Member Service Representative to join our team at Service 1st Federal Credit Union. As a key member of our staff, you will be responsible for providing exceptional customer service, processing financial transactions, and promoting our products and services to meet the needs of our members.
Key Responsibilities- Process member transactions, including deposits, withdrawals, transfers, and loan payments
- Provide personalized service to members, answering questions and resolving concerns in a timely and professional manner
- Cross-sell deposit, loan, and convenience services to meet the financial needs of members
- Research and resolve member account questions and concerns
- Perform routine tasks, including maintaining cash drawers, verifying and balancing cash, and processing mail transactions
- 1-3 years of experience in customer service, cash handling, sales, banking, or financial services
- High school education or GED
- Excellent interpersonal skills and ability to communicate effectively with members
- Basic mathematical skills and ability to operate a computer
Service 1st Federal Credit Union is an equal opportunity employer and offers a competitive salary and benefits package, as well as opportunities for professional development and growth.