Ford Service Advisor

7 days ago


De Soto, Missouri, United States Pettus Ford - De Soto Full time
About Pettus Automotive

Pettus Automotive is a leading automotive group operating in multiple locations in Missouri. We carry a full line-up of pre-owned inventory and are a franchised dealer group for Ford, Chrysler, Dodge, Jeep, and RAM.

Our Culture

We are a professional, customer-centric, and collaborative team. We treat our team members as family, and our connection to each other allows us to fulfill our mission in automotive service and sales to our customers, creating lifelong relationships.

What We Offer
  • Growth Opportunities: We invest in our team members' growth and development.
  • Company Perks: Enjoy exclusive discounts on vehicles, parts, and services.
  • Top Pay: Competitive compensation packages.
  • Great Benefits: Comprehensive health, dental, and vision insurance.
  • On-the-Job Training: Learn from experienced professionals.
  • A Company with Heart: We prioritize our team members' well-being and happiness.
  • A Place to Grow Roots: Enjoy a comfortable work environment and opportunities for advancement.
About the Role

We are seeking a fast-paced, busy service shop Service Advisor who is a multi-tasker, customer service superstar, and liaison between our technicians and customers. This role is challenging, rewarding, and requires strong communication and interpersonal skills.

Responsibilities
  • Greet Customers: Provide excellent customer service and ensure a positive experience.
  • Service Advisor Experience: Two years of relevant experience required.
  • Dealership Franchise Experience: Preferred but not required.
  • Ford Certifications: Required for this role.
  • Document Customer Concerns: Accurately document customer concerns and schedule appointments for vehicle services.
  • Estimate Repairs: Provide estimates for repairs and services.
  • Communicate with Technicians: Ensure timely completion of work and maintain accurate records of services performed and payments received.
  • Cash Handling: Process cash and credit card transactions.
  • Inventory Management: Assist with inventory management and ordering of parts and supplies.
Requirements
  • Automotive Knowledge: Knowledge of automotive repair and maintenance procedures.
  • Communication Skills: Strong communication and interpersonal skills.
  • Multitasking: Ability to multitask and prioritize tasks in a fast-paced environment.
  • Detail-Oriented: Detail-oriented with excellent organizational skills.
  • Cash Handling Experience: Preferred but not required.
Benefits
  • Comfortable Work Environment: Enjoy working in temperature-controlled shops designed for your comfort.
  • Exclusive Employee Discounts: Get special pricing on vehicles, parts, and services.
  • Comprehensive Health Benefits: We offer health, dental, and vision insurance to ensure you and your loved ones are covered.
  • Invest in Your Future: Take advantage of our 401K matching program and plan for a secure future.
  • Free College Degrees: Further your education without the financial burden—our program covers the cost.
  • Exciting Travel Discounts: Enjoy special discounts on travel and amusement parks, perfect for your next adventure.
  • Relax at the Company Lake House: Take a free weekend getaway to our serene lake house.
  • Team Building & Events: Participate in various team-building events that make work fun and rewarding.
  • Paid Training & Development: We invest in you with paid training, manufacturer courses, and personal development opportunities.
  • Career Growth: We believe in promoting from within, offering numerous advancement opportunities.
  • Tool Insurance: Protect your essential tools with our catastrophic tool insurance.
  • Paid Time Off: Balance work and life with vacation and sick days.

Pettus Automotive is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.



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