Service Advisor
2 days ago
We are seeking a highly organized and customer-focused Service Advisor to join our team at Downtown Auto Center. As a Service Advisor, you will play a critical role in ensuring our customers receive prompt, courteous, and effective service.
Responsibilities- Oversee service orders and flow of the Drive Lane to ensure seamless customer experience.
- Take ownership of customer inquiries, whether phone or in-person, to provide exceptional support and resolve issues efficiently.
- Work closely with technicians to diagnose vehicle problems, order parts, and tools as necessary.
- Manage warranty claims and oversee the administration of the service department.
- Collaborate with upper management to make service department hiring and discipline decisions.
- Excellent communication and interpersonal skills.
- Ability to manage multiple tasks and prioritize responsibilities.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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