Property Leadership Manager
7 days ago
As a strategic business leader, you will oversee property operations and act as General Manager in your absence. Your areas of responsibility will include Front Office, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping, Security/Loss Prevention, Engineering/Maintenance, Food and Beverage/Culinary, and Event Management. You will work with direct reports to develop and implement the operations strategy, ensuring the implementation of the brand service strategy and brand initiatives. Your goal will be to ensure operations meet the brand's target customer needs, employee satisfaction, and maximize financial performance.
Key Responsibilities- Managing Profitability and Departmental Budgets
- Keep the operations team focused on critical components of operations to drive guest satisfaction and desired financial results.
- Ensure all operational areas have an atmosphere conducive to the overall guest experience.
- Review financial reports and statements to determine how Operations is performing against budget.
- Ensure capital expenditure funds are being used to address priorities outlined in the service strategy.
- Work with direct reports to determine areas of concern and establish ways to improve departments' financial performance.
- Strive to maintain profit margins without compromising guest or employee satisfaction.
- Managing Property Operations
- Strive to improve service performance.
- Communicate a clear and consistent message regarding operational goals to produce desired results on a continuous basis.
- Ensure brand and regional business initiatives are implemented and communicate follow-up actions to the team as necessary.
- Ensure core elements of the service strategy are in place to produce the desired results.
- Tour the building on a regular basis, speaking with employees and guests to understand business needs and assess operational opportunities.
- Leading Property Operations Teams
- Establish a vision for product and service delivery on property.
- Champion the brand's service vision for product and service delivery and ensure alignment amongst the property leadership team.
- Ensure employees are treated fairly and equitably.
- Managing and Conducting Human Resources Activities
- Observe service behaviors of employees and provide feedback to individuals and/or managers.
- Hire operations management team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.
- Conduct annual performance appraisals with direct reports according to Standard Operating Procedures.
- Utilize an 'open door' policy and review employee satisfaction results to identify and address employee problems or concerns.
- Stay knowledgeable of leadership talent in the property.
- Foster employee commitment to providing excellent service, participating in daily stand-up meetings, and model desired service behaviors in all interactions with guests and employees.
A 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or a related major, with 8 years' experience in management operations, sales and marketing, or a related professional area. Alternatively, a 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or a related major, with 6 years' experience in management operations, sales and marketing, or a related professional area.
BenefitsMarriott offers a competitive salary range of $170,000 to $232,994 annually, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
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