Salesforce Business Analyst
4 days ago
We are seeking a highly skilled Salesforce Business Analyst to join our team at Syntricate Technologies. As a key member of our organization, you will play a critical role in driving business growth and success through the effective implementation and optimization of Salesforce solutions.
Key Responsibilities- Business Analysis: Conduct thorough business analysis to identify business requirements and develop detailed system requirements that meet the needs of our clients.
- Solution Design: Design and implement effective Salesforce solutions that meet the business needs of our clients, ensuring seamless integration with existing systems and processes.
- Project Management: Assist project managers in developing project plans, executing project tasks, and communicating issues and status in a timely manner.
- Technical Expertise: Possess in-depth knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud, as well as development tools and processes.
- Communication: Develop and maintain strong relationships with clients, stakeholders, and team members through exceptional interpersonal and written communication skills.
- Leadership: Demonstrate leadership skills by mentoring junior staff members and leading meetings.
- Quality Assurance: Create and execute complex test scenarios and scripts, provide training to end users, and respond to critical production support requests.
- Education: Bachelor's degree in Computer Science, Business Administration, or related field.
- Experience: Minimum 5 years of experience in Salesforce business analysis, solution design, and implementation.
- Skills: Excellent knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud, as well as development tools and processes.
- Certifications: Salesforce Certified Administrator or Salesforce Certified Platform App Builder certification is a plus.
At Syntricate Technologies, we offer a dynamic and challenging work environment, competitive compensation and benefits package, and opportunities for professional growth and development.
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