Salesforce Business Analyst

4 days ago


Nashua, New Hampshire, United States Syntricate Technologies Full time
About the Role

We are seeking a highly skilled Salesforce Business Analyst to join our team at Syntricate Technologies. As a key member of our organization, you will play a critical role in driving business growth and success through the effective implementation and optimization of Salesforce solutions.

Key Responsibilities
  • Business Analysis: Conduct thorough business analysis to identify business requirements and develop detailed system requirements that meet the needs of our clients.
  • Solution Design: Design and implement effective Salesforce solutions that meet the business needs of our clients, ensuring seamless integration with existing systems and processes.
  • Project Management: Assist project managers in developing project plans, executing project tasks, and communicating issues and status in a timely manner.
  • Technical Expertise: Possess in-depth knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud, as well as development tools and processes.
  • Communication: Develop and maintain strong relationships with clients, stakeholders, and team members through exceptional interpersonal and written communication skills.
  • Leadership: Demonstrate leadership skills by mentoring junior staff members and leading meetings.
  • Quality Assurance: Create and execute complex test scenarios and scripts, provide training to end users, and respond to critical production support requests.
Requirements
  • Education: Bachelor's degree in Computer Science, Business Administration, or related field.
  • Experience: Minimum 5 years of experience in Salesforce business analysis, solution design, and implementation.
  • Skills: Excellent knowledge of Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Marketing Cloud, as well as development tools and processes.
  • Certifications: Salesforce Certified Administrator or Salesforce Certified Platform App Builder certification is a plus.
What We Offer

At Syntricate Technologies, we offer a dynamic and challenging work environment, competitive compensation and benefits package, and opportunities for professional growth and development.



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