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Client Support Specialist

2 months ago


Greenwood Village, Colorado, United States Air Methods Full time

Position Title: Customer Support Representative

Company: Air Methods

Job Category: Customer Support & Call Center

Job Overview:

The Customer Support Representative plays a crucial role in ensuring customer satisfaction and maintaining effective communication with clients. This position is responsible for managing customer inquiries, processing orders, and providing essential feedback to enhance service delivery.

Key Responsibilities:

  1. Establish and nurture strong relationships with customers, serving as their primary contact for inquiries related to spare parts, repairs, and product returns.
  2. Conduct thorough research on product configurations and pricing to provide accurate quotations to customers.
  3. Convert customer quotes into orders, ensuring timely tracking and invoicing.
  4. Handle warranty claims and urgent orders with a sense of urgency, adhering to company protocols.
  5. Collaborate with logistics and supply chain teams to resolve issues and guarantee optimal service delivery.
  6. Maintain comprehensive records of customer interactions and satisfaction feedback, reporting insights to management.

Additional Requirements:

Regular attendance is essential for this role, and employees must adhere to company policies and practices.

Qualifications:

The ideal candidate will possess a high school diploma or GED, with a minimum of five years of experience in customer support or a related field. A bachelor's degree in a relevant discipline is preferred. Experience in the aerospace or aviation industry is advantageous.

Skills:

  • Exceptional customer service and communication abilities.
  • Strong problem-solving skills with a results-oriented mindset.
  • Proficiency in Microsoft Office Suite.

Compensation:

The hiring salary range for this position is competitive, complemented by a comprehensive benefits package that includes medical, dental, and vision coverage, along with various other employee support programs.

Air Methods is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.