Hearing Aid Scheduling and Benefits Coordinator

2 weeks ago


San Diego, California, United States WS Audiology Americas Full time
Position Overview

Become a valued member of our team at WS Audiology Americas, a prominent name in the hearing aid sector, dedicated to enhancing the quality of life for individuals through superior hearing health solutions.

Key Responsibilities:
  • Support insurance plan participants by providing comprehensive insights into hearing aid insurance benefits and coordinating appointments for Hearing Aid Assessments.
  • Organize scheduling for diagnostic evaluations and other essential services.
  • Leverage the HearUSA Customer Relationship Management (CRM) system for effective appointment management and client data handling.
  • Engage with potential clients, address concerns, and ensure a high level of client satisfaction.
  • Achieve monthly performance objectives while maintaining precise records of client interactions.
  • Deliver assistance to clients while adhering to established company protocols.
  • Comply with HIPAA regulations to safeguard client confidentiality.
Qualifications:
  • Background in customer service or sales roles.
  • Strong attention to detail with the ability to manage multiple tasks efficiently.
  • Openness to learning and adapting to emerging technologies.
  • High school diploma or equivalent educational background.
Employee Benefits:
  • Comprehensive benefits package.
  • Paid holidays and a generous paid time off policy.
  • 401k matching program.
  • Tuition reimbursement opportunities.
  • Employee discount initiatives.
  • Relocation support available.

We are an equal opportunity employer, embracing diversity and ensuring no discrimination based on personal characteristics.


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