Patient Access Representative

6 days ago


Harrisonburg VA USA, United States Sentara Full time

About the Role

Sentara is seeking a skilled Patient Access Representative to join our team. As a Patient Access Representative, you will be the first point of contact for patients and families, providing a positive and welcoming experience.

Key Responsibilities

  • Verify patient identity and select the correct patient record
  • Review schedules and physician orders to register patients for the appropriate service
  • Scan important documents, such as insurance cards, IDs, Living Wills, and POAs, and verify and enter patient demographic and insurance information in the electronic health record
  • Explain and complete complex regulatory and compliance documents, adhering to all applicable privacy and compliance standards
  • Collect co-payments, deposits, and outstanding balances, and perform transactions securely
  • Provide supervision and patient information updates to families in waiting rooms

Requirements

  • High School Diploma or Equivalent
  • Customer Service and Data Entry experience
  • Active Listening, Critical Thinking, Persuasion, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, and Time Management skills

About Sentara

Sentara is a diverse and inclusive healthcare organization with a commitment to improving health every day. We offer a range of benefits, including medical, dental, vision, paid time off, sick leave, tuition reimbursement, and more. Our team is dedicated to providing exceptional patient care and creating a positive work environment.



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