Associate I Help Desk Specialist

7 days ago


Birmingham, Alabama, United States Computer Task Group Full time
About the Role

Computer Task Group (CTG) is seeking a highly skilled and motivated Associate I Help Desk professional to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide first-level technical support and troubleshooting for a variety of technical issues
  • Use predefined triage processes to identify and resolve or escalate technical issues
  • Utilize remote desktop applications to troubleshoot and resolve end-user PC-related problems
  • Collaborate with other team members to resolve complex technical issues
  • Document and track technical issues and resolutions
Requirements
  • 0-5 years of experience in a technical customer environment
  • Call Center experience preferred
  • Minimum: High School Diploma or equivalent
  • No less than one entry-level certification (A+, N+, or OEM vendor certification)
What We Offer

CTG offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.


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