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Help Desk Associate

2 months ago

Birmingham, Alabama, United States Computer Task Group Full time
Job Title: Associate I Help Desk

CTG is seeking a highly skilled and motivated Associate I Help Desk professional to join our team. As a key member of our IT support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Job Summary:

We are looking for a talented and detail-oriented individual to join our Help Desk team. The successful candidate will be responsible for troubleshooting and resolving technical issues, providing technical support, and escalating complex issues to senior team members.

Key Responsibilities:
  • Provide first-level technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Escalate complex issues to senior team members as needed
  • Document and track technical issues and resolutions
  • Collaborate with senior team members to resolve complex technical issues
Requirements:
  • 0-5 years of experience in a technical customer environment
  • Call Center experience preferred
  • High School Diploma or equivalent
  • No less than one entry-level certification (A+, N+, or OEM vendor certification)
  • Excellent verbal and written English communication skills
What We Offer:

CTG offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity.