Guest Relations Specialist

2 weeks ago


Chicago, Illinois, United States East Bank Club Full time
Position Overview

The Role

Are you enthusiastic about creating a welcoming atmosphere? Do you excel in delivering exceptional service? If you enjoy engaging with new individuals, this position may be the perfect fit for you.

The Club Receptionist, often referred to as the "Director of First Impressions," plays a vital role in welcoming and assisting members as they enter the club. This individual will serve as the initial point of contact, ensuring that members are checked in with warmth and professionalism. Collaboration with various departments is essential to address member inquiries efficiently.

Position Availability:

Part-Time - Specific shifts include Sunday mornings, Monday mornings, and Friday afternoons.

Compensation: Starting at $18 per hour.

Key Responsibilities:

  • Greet all individuals entering the club; provide assistance to members, guests, and vendors as necessary.
  • Ensure accurate check-in procedures for all members, guests, and staff.
  • Demonstrate outstanding customer service skills consistently.
  • Manage multiple tasks effectively while fulfilling job responsibilities.
  • Maintain a tidy and organized workspace for reception staff.
  • Direct calls and notify relevant departments regarding visitors and guests.
  • Address challenging situations calmly and professionally.
  • Communicate effectively with team members and management.

Qualifications:

  • Must be authorized to work in the USA. E-Verify is utilized.
  • Previous experience in a similar role is preferred.
  • Excellent communication skills with the ability to navigate difficult situations.
  • Availability to work various shifts, including early mornings, late evenings, and weekends.
  • Ability to thrive in a team-oriented environment.
  • Strong organizational and time management abilities.
  • Physical demands include standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending.

Employee Benefits:

Joining East Bank Club offers numerous advantages:

  • Paid time off for both full-time and part-time employees.
  • Health, Dental, and Vision Insurance for eligible team members.
  • 401k plan with company matching.
  • Parking and transit benefits.
  • Pet Insurance through MetLife.
  • Complimentary club membership and employee discounts.
  • Flexible scheduling options.
  • Commitment to Diversity, Inclusion, and Belonging:

East Bank Club is dedicated to fostering a culture of inclusion and belonging, connecting individuals across diverse backgrounds. We value the dignity of all employees, empowering each to reach their full potential, which in turn enhances our service to members. We recognize the significance of diversity and inclusion in enriching both employee and member experiences, aligning with our mission. East Bank Club is an Equal Opportunity Employer and maintains a drug/smoke-free workplace.



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