Senior IT Helpdesk Technician
7 days ago
We are seeking a Technical Service Provider to join our team as a Senior IT Helpdesk Technician. In this role, you will be responsible for resolving second-level support tickets, troubleshooting hardware, software, and network connectivity issues. This position is perfect for someone who is passionate about technology, collaboration, and creative problem-solving.
The ideal candidate will have 2+ years of relevant experience in an IT support role and proficiency in Microsoft Office (Word, Excel, Outlook). If you have a college education or certifications in IT or a related area, we want to hear from you
This is a fantastic opportunity to work with a leading generic pharmaceutical distributor, providing unmatched service to our pharmacy and supplier partners. Our company mission is to consistently deliver cost-effective generic pharmaceuticals while maintaining exceptional customer relationships.
Responsibilities- Provide second-level support for the IT helpdesk and resolve end-user issues
- Research message delivery issues in the email filtering system
- Investigate and resolve issues with phone call reporting and monitoring
- Install and troubleshoot computers, printers, RF guns, and USB devices
- Perform first-level support tasks at an expert level
To succeed in this role, you will need:
- College education or certifications in IT or a related area
- 2+ years of relevant experience in an IT support role
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Ability to complete basic technical projects with limited supervision
- Strong written and verbal communication skills
Salary: $70,000 - $90,000 per year.
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