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Customer Service Representative

2 months ago


Smithfield, Rhode Island, United States Renewal By Andersen Full time
Job Summary

We are seeking a highly organized and empathetic Customer Service Representative to join our team at Renewal by Andersen. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Customer Service: Answer incoming calls from our phone queue schedule, assess customer needs, and gather information to accurately inform technicians of service details.
  • Scheduling: Schedule services with homeowners and RbA Service Technicians, ensuring timely and efficient service delivery.
  • Quote and Verify: Quote parts and labor costs for non-warranty services, verify payment for billable orders, and ensure accurate documentation of customer interactions.
  • Communication: Enter required notes at every point of action and customer contact, scan service orders and confirmations into customer electronic files, and document customer contact through RForce.
Requirements
  • Experience: Considerable experience in a customer service environment, with a strong focus on empathy and problem-solving.
  • Education: High School Diploma or equivalent, required.
  • Skills: Excellent oral and written communication skills, proficiency in Excel and other MS Office Suite programs, and the ability to work effectively in a team environment.
Benefits
  • Medical Insurance: Comprehensive medical insurance coverage for you and your family.
  • Flexible Spending Account (FSA): A flexible spending account to help you save for out-of-pocket medical expenses.
  • Health Savings Account (HSA): A tax-advantaged savings account for medical expenses.
  • Telehealth: 24/7 access to physicians for convenient and affordable healthcare.
  • Prescription Drug Insurance: Coverage for prescription medications.
  • Dental Insurance: Comprehensive dental insurance coverage.
  • Vision Insurance: Coverage for eye exams, glasses, and contact lenses.
  • Life Insurance / AD&D: $50,000 paid coverage for life insurance and accidental death and dismemberment.
  • Additional Voluntary Employee & Spousal Life Insurance: Optional life insurance coverage for you and your spouse.
  • Short-term Disability Insurance (STD): Coverage for short-term disability.
  • Long-term Disability Insurance (LTD): Coverage for long-term disability.
  • Parental Leave: Paid leave for new parents.
  • Voluntary Critical Illness Insurance: Optional critical illness insurance coverage.
  • Voluntary Accident Insurance: Optional accident insurance coverage.
  • Teammate Assistance Plan: A program to support teammates in times of need.
  • Paid Volunteer Time: Paid time off for volunteer work.
  • 401k with 50% match: A 401k plan with a 50% match up to 6% of your annual pay.
  • Tuition Reimbursement: Reimbursement for tuition expenses.