Upselling and Excellent Customer Service

3 weeks ago


Augusta, Georgia, United States Food People Restaurant Group Full time

We are seeking highly motivated and customer-focused Servers to join our team at Carolina Ale House in Augusta, GA. As a Server, you will play a critical role in delivering exceptional guest experiences and contributing to our mission of excellence.

Responsibilities and Expectations:
  • Welcome guests with a smile, setting the tone for an exceptional dining experience and promoting a positive atmosphere.
  • Familiarize customers with our menu, offering recommendations to enhance their meal and increase average ticket size, while promoting sales of high-margin items.
  • Take accurate orders and communicate effectively with kitchen staff, ensuring seamless execution and timely delivery of food and beverages.
  • Serve food and beverages promptly, maintaining a clean and organized workspace that meets health and safety standards, and ensuring minimal wait times.
  • Pre-bus tables efficiently, preparing for the next set of guests and ensuring a seamless transition between table turns.
  • Practice responsible alcohol service, prioritizing guest safety and satisfaction while adhering to regulations and promoting a responsible drinking culture.
  • Clean and set tables thoroughly, creating a welcoming environment for each new guest and promoting repeat business through excellent service.
  • Deliver bills accurately, process payments, and provide change as needed, ensuring a smooth checkout process and promoting customer loyalty.
  • Anticipate guests' needs, proactively addressing concerns and exceeding expectations to drive loyalty and retention, and promoting a positive reputation through excellent service.
  • Skillfully upsell menu items and promote daily specials to boost sales, contributing to revenue growth and profitability, and promoting a culture of excellence within the team.
Requirements and Benefits:
  • Excellent customer service skills, consistently exceeding guest expectations and promoting a positive reputation.
  • Ability to work efficiently in a fast-paced environment, prioritizing tasks and managing time effectively to meet business demands, and ensuring adequate staffing levels.
  • Demonstrate a positive and cooperative attitude towards teamwork, supporting colleagues to achieve shared goals and promoting a positive work environment, with a focus on quality and attention to detail.
  • Displays a strong work ethic, proactively taking on tasks and contributing to team success, with a focus on delivering exceptional guest experiences and promoting a culture of excellence within the team.
  • Flexible availability to work variable shifts, including evenings and weekends, to meet business demands and ensure adequate staffing levels.
  • Meets the legal age requirement for serving alcohol, ensuring responsible service practices and compliance with regulations.

We offer a competitive hourly wage of $18-$22, based on experience and qualifications, with additional benefits including tuition reimbursement, opportunities for advancement, flexible scheduling, and dining discounts across brands.



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