Customer Service Representative HVAC
3 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Busby's Heating and Air Conditioning. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and is looking for a career in the HVAC industry.
Job Summary:The Customer Service Representative will be responsible for answering inbound calls, placing outbound calls, and converting existing and prospective customers into confirmed service, maintenance, and sales appointments. The ideal candidate will have excellent communication skills, a strong work ethic, and a passion for helping others.
Responsibilities:- Answer inbound calls and place outbound calls to convert existing and prospective customers
- Work Monday through Friday, 10am-7pm, plus a rotation of Saturday (8am-7pm) coverage
- Develop and maintain relationships with customers to ensure their satisfaction and loyalty
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment and meet productivity standards
- Competitive hourly rate: $14-$16 per hour based on experience
- Flexible schedule
- Medical insurance (company pays 60%)
- Optional vision, dental, and supplemental insurance
- Employee relief fund
- Life Insurance
- Retirement 401K
- Immediate accrual of PTO
- Continuing education
- Paid holidays
- Opportunities for advancement
- Incentive contests
- Annual awards & recognition
- Active in community
- Dream team (office) dedicated to your success
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