Customer Experience Specialist
4 days ago
We are seeking a highly motivated and organized Service Department Operations Coordinator to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service, ensuring timely completion of repairs, and maintaining a clean and organized work environment.
About the Role:
- Serve as support to the Service Advisors and service team in delivering top-notch customer service and ensuring prompt resolution of issues
- Take ownership of the customer's experience by greeting them at the car in the service lane or answering phones, setting the tone for a high customer satisfaction experience
- Prioritize required services to ensure timely completion of repair, park and retrieve vehicles in appropriate locations to ease workflow
- Calculate the customer's bill using the DMS system, perform rental check out/in ensuring proper mileage is recorded in rental system, and assist with maintenance of cleanliness of service department
- Answer incoming calls, set Service Appointments for clients, and assist the Warranty Administrator processing claims
- Fill in for Advisors for vacations and sick time, cover the Service Desk during Advisor lunch breaks to ensure excellent customer satisfaction
Requirements:
- High school diploma or equivalent required; associate's degree preferred
- 1-2 years of experience in a service-related role, preferably in an automotive dealership
- Excellent communication and interpersonal skills, ability to work well under pressure
- Ability to multitask, prioritize tasks, and maintain a high level of accuracy
Salary: $40,000 - $60,000 per year, depending on experience
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