Customer Service Representative

3 weeks ago


Augusta, Georgia, United States State Farm Insurance Full time

**Job Overview:**

We are seeking a highly skilled and motivated Customer Service Representative to join our team at State Farm Insurance.

Salary:$45,000 - $65,000 per year, depending on experience.

As an Office Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs, providing exceptional customer service, and processing insurance policy changes and updates.

Key Responsibilities:

  • Assist customers with their insurance needs, including answering inquiries and resolving issues.
  • Process insurance policy changes and updates in a timely and accurate manner.
  • Handle incoming and outgoing phone calls in a professional and friendly manner.
  • Maintain accurate and organized customer files.
  • Prepare and process insurance quotes and applications.
  • Collaborate with team members to achieve office goals.
  • Promote and cross-sell insurance products and services.
  • Handle policy renewals and cancellations.
  • Assist with claims processing and follow-up.

Requirements:

  • Degree in Business Administration or related field.
  • Minimum 2 years of experience in customer service or insurance industry.
  • Excellent communication and problem-solving skills.

Benefits:

  • Competitive salary and benefits package.


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