Customer Support Specialist

6 days ago


Augusta, Georgia, United States Queensborough National Bank and Trust Co. Full time
Job Summary
As a Customer Support Specialist at Queensborough National Bank and Trust Co., you will play a vital role in delivering exceptional customer experiences, ensuring customer loyalty, and increasing satisfaction through effective problem-solving and communication. This exciting opportunity is perfect for individuals who are passionate about delivering top-notch customer service and are looking to grow their career with a reputable bank.

This position requires a flexible work schedule including Saturdays as we strive to provide comprehensive support to our customers. If you have excellent communication skills, a positive attitude, and the ability to work independently, this could be your dream job Your primary responsibilities will include providing telephone support and resolving customer issues, offering solutions, and providing follow-up or escalation as needed. You will also act as a subject matter expert on all bank customer-related systems and products offered by Queensborough. Additionally, you will stay up-to-date on new and updated information related to bank products and procedures, meeting productivity and performance goals while providing excellent customer service.

We offer an estimated salary range of $45,000 - $60,000 per year, which may vary based on location and experience. Our company values diversity, equality, and inclusion, and we strive to create a supportive and inclusive work environment for all employees. Apply today and become a part of our team

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