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Customer Service Representative

2 months ago

Pleasant Hill, California, United States YMCA Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our dynamic fitness branch membership team at the YMCA. Our fitness centers are community hubs where people of all ages and abilities can find group classes, swimming, fitness coaching, new equipment, and more.

Key Responsibilities
  • Deliver Exceptional Service: Provide excellent service to all members, guests, and program participants, contributing to member retention.
  • Sales and Membership Promotion: Conduct interviews and/or tours responsive to the needs of prospective members; sell memberships and complete appropriate documentation, paperwork, and data entry for sales; handle all monetary transactions according to protocol.
  • Relationship Building: Build exceptional relationships with members; help members connect with one another and the YMCA.
  • Membership Concerns: Handle and resolve membership concerns and inform supervisor of unusual situations or unresolved issues.
  • Adherence to YMCA Policies: Apply YMCA policies and protocols dealing with member services or any emergencies.
  • Additional Duties: Perform other duties as assigned.
Work Environment and Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
  • The employee frequently is required to sit and reach and must be able to move around the work environment.
  • The employee must occasionally lift and/or move up to 10 pounds.
  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.
  • The noise level in the work environment is usually moderate.
Qualifications
  • 1 year of experience in serving customers, sales, or related field.
  • Excellent relationship building and problem-solving skills.
  • Proficiency in Microsoft Outlook and other computer programs necessary to perform the duties of the job.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Certifications required within 30 days of hire: CPR/AED and First Aid.
  • 18 or older.