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Customer Service Representative
1 month ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and ensuring a seamless buying and selling experience for our customers.
Key Responsibilities- Provide exceptional customer service by guiding customers through the sales process, from initial contact to final sale.
- Conduct vehicle condition assessments to ensure accurate appraisals and provide customers with a transparent and honest experience.
- Check in and receive vehicles, complete daily scanning and reconciliation of vehicle inventory, and perform cosmetic inspections to ensure vehicles meet our quality standards.
- Perform various administrative duties, including printing daily reports, maintaining transaction paperwork, and contacting finance companies regarding customer contracts.
- Create service appointments and review repair order invoices for retail service work performed, ensuring accuracy of documentation for billing.
- Demonstrate exceptional communication skills and ability to build and maintain strong relationships with customers and colleagues.
- Display confidence in self, the product, and CarMax, with a focus on providing a positive and engaging customer experience.
- Ability to work in a fast-paced environment, manage multiple tasks, and prioritize customer needs.
- High school diploma or equivalent required; sales and customer service experience preferred.
- Valid driver's license and basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) preferred.
CarMax is a leading retailer of used cars, committed to delivering an honest, transparent, and high-integrity experience for our customers. We are a team of over 25,000 associates who work together to deliver iconic customer experiences and help every associate grow their career and achieve their best.
We are an equal opportunity employer and welcome applications from diverse candidates. The hourly rate for this position is $19.30 - $28.90, and we offer a range of benefits, including paid sick, vacation, and holiday time, as well as opportunities for career growth and development.
