Customer Service Representative
4 weeks ago
We are seeking a dynamic and customer-focused individual to join our fitness branch membership team. Our fitness centers are community hubs where people of all ages and abilities can find group classes, swimming, fitness coaching, and new equipment. As a key member of our team, you will support and respond to member needs, promote membership and programs, and provide excellent service to everyone who walks through our doors.
Key Responsibilities:- Deliver exceptional service to all members, guests, and program participants.
- Respond to member and guest needs, promote memberships and programs, and maintain the cleanliness and organization of the lobby area.
- Conduct interviews and/or tours to engage prospective members and sell memberships.
- Build strong relationships with members and help them connect with one another and the YMCA.
- Resolve membership concerns and inform supervisors of unusual situations or unresolved issues.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to use a computer for extended periods and communicate using a computer and phone/smart device.
- The employee frequently is required to sit and reach and must be able to move around the work environment.
- The employee must occasionally lift and/or move up to 10 pounds.
- 1 year of experience in serving customers, sales, or a related field.
- Excellent relationship-building and problem-solving skills.
- Proficiency in Microsoft Outlook and other computer programs necessary to perform the duties of the job.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Certifications required within 30 days of hire: CPR/AED and First Aid.
- 18 or older.
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