Sales Associate

2 weeks ago

Pleasant Hill, California, United States Westlake Hardware Full time
About Westlake Ace Hardware

A leading hardware retailer in the United States, Westlake Ace Hardware operates over 150 neighborhood stores across the country. Our company is built on a foundation of Core Values, including Service, Passion, Respect, Integrity, Teamwork, and Excellence.

Job Summary

The Sales Associate will play a key role in delivering exceptional customer service and ensuring a positive shopping experience for our customers. This includes assisting customers with product information, answering questions, and resolving issues in a professional and courteous manner.

Key Responsibilities

Customer Service:
  • Provide a positive representation of Westlake Ace Hardware and ensure all customers receive a friendly and welcoming experience.
  • Proactively assist customers in solving problems and answer questions to the best of your ability.
  • Greet customers entering and throughout the store, thank them when finished, and when they are leaving the store.
  • Possess a friendly outgoing demeanor and work well with customers as well as associates.
  • Ensure all pages and calls are answered promptly, courteously, and effectively.
  • Forward any customer complaint that cannot be handled to a member of management.
  • Possess strong product knowledge and knowledge of store layout and location of products.
  • Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations:
  • Assist in creating a positive, professional, and safe work environment.
  • Assist with receiving, checking in, and stocking of merchandise throughout the store.
  • Assist with maintaining back stock levels.
  • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
  • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
  • Assist with merchandise resets through the store.
  • Provide assistance to Department Specialists, i.e., price changes, special orders.
  • Ensure signage is current throughout the store.
  • Operate a forklift with proper training.
  • Communicate any Store Support Center issue to General Manager for follow-up.
  • Communicate any merchandising, cost control, or sales idea to General Manager.
  • Participate in store meetings.
  • Be professional in appearance and actions.
  • Perform all other duties as assigned.
Core Values:

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
  • SERVICE - Amaze our customers, our associates, and our communities by delivering on our helpful promise.
  • PASSION - Show our love for the work we do, our customers, and our associates.
  • RESPECT - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
  • INTEGRITY - An authentic commitment to moral and ethical behavior.
  • TEAMWORK - Together we can achieve extraordinary things.
  • EXCELLENCE - A disciplined approach to achieve outstanding results through continuous improvement.
Requirements:

  • High School or GED equivalent.
  • Formal retail experience preferred.
  • Standing, walking, lifting (up to 25lbs), and climbing.
Compensation:

Starting at $15.75 Per Hour

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