IT Support Specialist
2 weeks ago
2Bros Services is seeking a skilled IT Support Specialist to join our team. As a key member of our service desk, you will be responsible for providing top-notch technical support to our clients and personnel.
The ideal candidate will possess a strong understanding of IT system analysis and experience in an IT support role. You will be responsible for testing and analyzing IT system and software performance, resolving incoming client and personnel IT queries, and prioritizing and resolving IT concerns.
Key Responsibilities:
- Test and analyze IT system and software performance to identify areas for improvement.
- Provide technical support to clients and personnel via email, phone, or in-person.
- Prioritize and resolve IT concerns in a timely and efficient manner.
- Collaborate with internal departments to ensure IT needs are met.
- Stay up-to-date with advancements in IT to provide the best possible support.
Requirements:
- Associate's or bachelor's degree in computer science, information systems, or similar.
- At least two years' experience in an IT performance analysis and end-user support role.
- Proficiency in customer relationship management (CRM) and task management software.
- Exceptional analytical and problem-solving skills.
- Advanced collaboration, communication, and interpersonal skills.
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IT Support Specialist
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