Service Center Operations Specialist

7 days ago


Ann Arbor, Michigan, United States Shelter Association of Washtenaw County Full time
About the Role

The Shelter Association of Washtenaw County is seeking a highly skilled and compassionate Operations Specialist to join our Service Center team. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day operations of our shelter floors.

Key Responsibilities
  • Client Support: Provide supportive and empathetic listening to clients, offering general assistance and guidance as needed.
  • Policy Implementation: Familiarize yourself with and implement SAWC policies and procedures to ensure a safe and respectful environment for all clients.
  • Documentation: Accurately document client information and activities in HMIS and staff notes, maintaining confidentiality and professionalism at all times.
  • Team Collaboration: Work collaboratively with other team members to ensure seamless operations and provide exceptional customer service to clients.
  • Administrative Tasks: Assist with light cleaning, laundry, and other duties as assigned to maintain a clean and comfortable environment for clients.
Requirements
  • Education: Associate's degree or equivalent experience in a related field.
  • Experience: Previous experience in social work, social services, or human services, with knowledge of housing, mental health, chemical dependency, and poverty issues.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Personal Qualities: Reliable, assertive, and welcoming, with a strong commitment to SAWC's mission and values.
What We Offer
  • Competitive Salary: $18.50-$19.50 per hour, based on length of time in the role.
  • Benefits Package: Medical, dental, and vision insurance, 403(b) retirement matching, flexible spending account, generous paid time off, disability & life insurance, and a flexible schedule.


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