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Operations Specialist

2 months ago


Ann Arbor, Michigan, United States Shelter Association of Washtenaw County Full time
About the Role

The Shelter Association of Washtenaw County is seeking a highly skilled and compassionate Operations Specialist to join our Service Center team. As a key member of our operations team, you will play a vital role in ensuring the smooth day-to-day operations of our shelter floors.

Key Responsibilities
  • Ensure the safety and well-being of all guests, providing a supportive and non-judgmental environment.
  • Provide exceptional customer service, responding to guest needs and concerns in a timely and professional manner.
  • Perform duties in accordance with the Shelter Association of Washtenaw County's mission and values, upholding the highest standards of ethics and professionalism.
  • Collaborate with colleagues to achieve team goals and objectives, promoting a culture of teamwork and mutual respect.
  • Document client information and activities in our Housing Management Information System (HMIS) and staff notes, maintaining accurate and confidential records.
  • Assist clients in obtaining essential documents, such as identification and social security cards.
  • Coordinate on-site services and groups for guests, including those from other agencies, volunteer groups, and civic organizations.
  • Operate various floors in the shelter, ensuring a clean and safe environment for all guests.
  • Perform light cleaning and laundry duties, maintaining a high standard of cleanliness and organization.
  • Perform other duties as assigned by management, demonstrating flexibility and a willingness to adapt to changing circumstances.
Requirements
  • Associate's degree or equivalent experience in a related field, such as social work, social services, or human services.
  • Related experience preferred, with knowledge of housing, mental health, chemical dependency, and poverty issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse populations.
  • Ability to work independently and as part of a team, demonstrating a strong sense of responsibility and accountability.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Ability to work holidays and flexible schedule, as needed.
What We Offer
  • A competitive hourly rate of $18.50-$19.50, based on length of time in the role.
  • A comprehensive benefits package, including medical, dental, and vision insurance, 403(b) retirement matching, flexible spending account, generous paid time off, disability and life insurance, and a flexible schedule.
  • A dynamic work environment that inspires hope and promotes a culture of compassion and respect.