IT Technical Solutions Manager

4 weeks ago


Austin, Texas, United States Robo-Computers Made Easy Full time

About ROBO: ROBO is a fast-growing IT service provider dedicated to delivering exceptional customer service and developing elite technical talent. We are seeking a skilled Technical Account Manager to join our team and align customer demands with our products, services, and solutions.

Position Summary: The Technical Account Manager will be responsible for advising customers on requisite technologies needed to support their growth, while communicating their needs across internal ROBO teams. This is a hybrid role, with time in the office and at client sites. The successful candidate will have the ability to develop annual strategic plans for each client, manage multiple client projects, and prioritize competing customer needs.

Responsibilities

  • Develop annual strategic plans for each client, understanding their business and goals/objectives
  • Manage 15 - 25 customer relationships, achieving high CSAT scores and revenue generation
  • Lead quality business reviews with all managed service customers
  • Work with leadership to develop customer technology roadmaps and annual business plans
  • Manage multiple client projects with different tasks and deadlines
  • Coordinate with Service Desk and Project Delivery team to ensure customer expectations are met
  • Provide hands-on technical support for end-users when urgent
  • Address any accounting/billing issues
  • Prioritize competing customer needs
  • Present, manage, and follow-up on Sales/Client Pipeline opportunities

Qualifications

  • 3+ years of relevant experience in account management or project management
  • 2+ years of IT Helpdesk or On-Site Support experience preferred
  • Computer Science or similar degree preferred and/or Certifications
  • 2+ years of hands-on technology experience; providing end-user support, troubleshooting infrastructure, or architecting technology solutions
  • Ability to sell and move clients forward in the sales process
  • Desire to learn about new technologies and creativity to apply them within customer environments
  • Strong organizational and time management skills, and excellent attention to detail

Benefits:

  • Medical, dental, vision, life-insurance
  • 401(k) with company match
  • 2-weeks PTO
  • Performance-based bonus/commission structure
  • Stipends for ongoing education/training


  • Austin, Texas, United States THRIVE Full time

    MUST BE BASED IN AUSTINAbout Us Thrive is an innovative technology solutions provider focused on Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our...


  • Austin, Texas, United States THRIVE Full time

    About UsThrive is a cutting-edge technology solutions provider specializing in Cyber Security, Microsoft/Office 365, Hybrid Cloud, Global Network Management, Disaster Recovery, and traditional Managed Services.We foster a corporate culture that emphasizes engineering talent, customer-centricity, and a focus on NextGen services, setting us apart from our...


  • Austin, Texas, United States VML MAP Full time

    About the Role:We are seeking a highly skilled Technical Solutions Architect to join our team at VML MAP. As a Technical Solutions Architect, you will be responsible for designing and implementing technical solutions for our clients.Key Responsibilities:Define the overall technical structure of client projectsIdentify client requirements by researching and...


  • Austin, Texas, United States VML MAP Full time

    About the Role:We are seeking a highly skilled Technical Solutions Architect to join our team at VML MAP. As a Technical Solutions Architect, you will be responsible for designing and implementing technical solutions for our clients.Key Responsibilities:Define the overall technical structure of client projectsIdentify client requirements by researching and...


  • Austin, Texas, United States Red Dynamics, Inc Full time

    We are seeking a talented Field Applications Engineer to join our team at Red Dynamics, Inc. The ideal candidate will provide technical support and solutions to our customers, ensuring the successful integration of our semiconductor products.Key Responsibilities:Provide on-site technical support to customers.Assist customers with the design, development, and...


  • Austin, Texas, United States Zebra Full time

    Company OverviewZebra is a community of innovators dedicated to creating new ways of working to make everyday life better. As a leader in the technology industry, we develop dynamic solutions that anticipate our customer's and partner's needs and solve their challenges. At Zebra, we value diversity, inclusion, and collaboration, and we're committed to...


  • Austin, Texas, United States DirectViz Solutions Full time

    At DirectViz Solutions, we are seeking a highly skilled Solutions Engineer Lead to oversee program and project integration, providing support for various technical analyses and reviews.The ideal candidate will have experience in architecting Cloud-Based Systems, particularly using Amazon AWS services, and designing high-throughput systems with massive...


  • Austin, Texas, United States MongoDB Full time

    About the RoleWe are seeking a highly skilled Technical Solutions Consultant to join our team at MongoDB. As a Technical Solutions Consultant, you will be responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform.Key ResponsibilitiesPartner with our Customer Organization to help ensure success in...


  • Austin, Texas, United States Tek Leaders Inc Full time

    **Company Overview**Tek Leaders Inc is a leading provider of cloud-based solutions, committed to delivering innovative and effective technologies to our clients.**Job Summary**We are seeking an experienced Cloud Solutions Architect and Technical Strategist to join our team. As a key member of our cloud team, you will be responsible for designing,...


  • Austin, Texas, United States Microsoft Full time

    Job DescriptionMicrosoft's Cloud business is expanding rapidly, and the Cloud Supply Chain (CSCP) organization plays a crucial role in enabling the infrastructure underlying this growth. As a Technical Solution Manager for Cloud Supply Chain Sustainability, you will be responsible for empowering customers to achieve more by delivering Cloud Capacity...


  • Austin, Texas, United States ServiceNow Full time

    About the Role:We are seeking a highly skilled Senior Technical Consultant to join our team at ServiceNow. As a key member of our Customer Service team, you will be responsible for providing technical expertise and guidance to our customers in leveraging the ServiceNow platform to transform their current processes.Key Responsibilities:Be the technical expert...

  • Technical Recruiter

    1 month ago


    Austin, Texas, United States Avathon Full time

    About AvathonAvathon, Inc. is a leading provider of AI solutions that empower businesses to solve their most critical problems. Our award-winning solutions predict future outcomes, optimize processes, and prevent cyberattacks.We partner with industry leaders to analyze, optimize, and learn from data. Our goal is to augment human intelligence, drive...

  • Field Sales Engineer

    4 weeks ago


    Austin, Texas, United States Sage Group plc Full time

    As a Field Sales Engineer at Sage Group plc, you will play a crucial role in supporting the Sage X3 product within our partner channel. Your primary responsibility will be to conduct in-depth discovery calls with prospects and partners, deliver product demos, and participate in partner enablement activities.Key Responsibilities:Provide technical support...


  • Austin, Texas, United States Tik Tok Full time

    About the Role:TikTok is seeking a highly skilled Client Solutions Manager to join our Global Business Solutions team. As a Client Solutions Manager, you will be responsible for developing and growing client relationships with advertisers of all sizes.Key Responsibilities:Act as a consultant to develop and grow client relationships with advertisers of all...


  • Austin, Texas, United States iSoftTek Solutions Inc Full time

    Identity Access Engineer Role OverviewAt iSoftTek Solutions Inc, we are seeking an experienced Identity Access Engineer to join our team. The successful candidate will be responsible for designing and developing highly scalable, secure, and configurable identity solutions that meet the needs of our customers and stakeholders.Key Responsibilities:Collaborate...


  • Austin, Texas, United States CrowdStrike, Inc. Full time

    About the Role:CrowdStrike, Inc. is seeking a highly skilled Cybersecurity Solutions Manager to drive customer success by delivering tailored, high-impact proposals that address our clients' unique cybersecurity needs. This role requires a blend of technical acumen, sales collaboration, and customer-facing skills to craft and present solutions that highlight...


  • Austin, Texas, United States Amazon Full time

    Amazon Web Services (AWS) is seeking a seasoned technical manager to lead and grow a team of skilled Solution Architects.This role is based in the US, where you will lead a team of early-career Solutions Architects, developing the industry's best technical advisors.You will enable and coach best practices for solution selling, presentation skills, and...


  • Austin, Texas, United States CrowdStrike, Inc. Full time

    About the Role:As a key member of the CrowdStrike team, you will play a pivotal role in driving customer success by delivering tailored, high-impact proposals that address our clients' unique cybersecurity needs. This role requires a blend of technical acumen, sales collaboration, and customer-facing skills to craft and present solutions that highlight the...


  • Austin, Texas, United States Vimerse InfoTech Inc Full time

    Job Title: Technical Account ManagerAbout the Role:We are seeking a skilled Technical Account Manager to join our team at Vimerse InfoTech Inc. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with our customers, driving business growth, and delivering exceptional customer experiences.Key...


  • Austin, Texas, United States Pinnacle Group, Inc. Full time

    Job Summary:Pinnacle Group, Inc. is seeking a highly skilled Legal Technology Solutions Manager to join our team. As a key member of our legal technology team, you will be responsible for designing and implementing solutions that meet the needs of our legal stakeholders.Key Responsibilities:Gather requirements from legal stakeholders and design solutions...