Service Plans Specialist

2 weeks ago


Louisville, Kentucky, United States Tom Drexler Plumbing Full time

Service Plans Coordinator


Tom Drexler Plumbing, Air & Electric is seeking a dedicated and motivated individual with outstanding communication and customer service abilities to fill the role of Service Plans Coordinator.

About Us

With over 30 years of experience, Tom Drexler Plumbing, Air & Electric has established a strong reputation for quality service and integrity. We offer excellent career opportunities across various roles including plumbing, HVAC, electrical services, customer support, and more. We are committed to hiring exceptional candidates who are looking for long-term career paths.

Key Responsibilities:

In this position, you will:

  • Manage the processing of new Carefree Maintenance Plan agreements.
  • Coordinate and communicate with various internal departments as necessary.
  • Engage with new clients during sign-ups, maintenance visits, and renewals.
  • Conduct outbound calls to both potential and existing members.
  • Generate reports to assess productivity and monitor member metrics.
  • Identify and address issues promptly.
  • Handle challenging customer situations with professionalism.
  • Efficiently prioritize and organize your workload.
  • Maintain clear and calm communication in all circumstances.
  • Exhibit precision and thoroughness in your work.
  • Adhere to all company policies and procedures.

Qualifications:

The ideal candidate will possess:

  • A High School diploma or GED equivalent.
  • At least 1 year of experience in a customer service role.
  • The ability to read, analyze, and interpret various documents.
  • Proficiency in spreadsheet and word-processing software.
  • Comfort with prolonged periods of sitting, standing, and using a computer.

Position Schedule:
Availability to work as required based on business needs.

Benefits:
We offer competitive Dental, Vision, and Healthcare Plans, a 401(k) with company matching, Short-Term and Long-Term Disability, and Company Paid Life Insurance.

PTO:
Paid Holidays and Employee Discounts are also included.

Disclaimer:
The above job description is not intended to be exhaustive of all responsibilities, skills, efforts, or working conditions associated with this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this role.

EOE

Job Type:
Full-time



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