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Site Operations Manager

2 months ago

Plymouth, Michigan, United States Kett Engineering Full time
Job Summary

The Site Supervisor is a key role within Kett Engineering, responsible for ensuring the smooth operation of our test sites. This position requires strong leadership and organizational skills, with the ability to coordinate multiple projects and prioritize tasks effectively.

Key Responsibilities
  • Project Coordination: Coordinate all project requirements and scheduling, ensuring sufficient coverage and timely completion of tasks.
  • Logistics Management: Manage vehicle testing and test trips, coordinating with other supervisors, drivers, customers, and Kett personnel to ensure efficient scheduling and resource allocation.
  • Employee Relations: Hire and onboard new employees, complete and file paperwork, and maintain a positive, productive work environment.
  • Leadership and Development: Motivate employees to reach objectives, maintain high performance and safety standards, and actively mentor and train employees to enhance their skills and performance.
  • Operational Management: Ensure test/route schedules are rigorously maintained, monitor driving habits, and implement procedures and/or equipment as required.
Requirements
  • Education: Requires leadership skills acquired in a degree program or in two to four years of progressive responsibility in managing people in a customer service-related environment.
  • Skills/Experience: Thorough knowledge of testing requirements, systems, and operating procedures, excellent verbal and written communication skills, and ability to drive an automatic and/or manual transmission vehicle.
Critical Skills
  • Leadership: Requires leading employees in accomplishing strategic objectives of Kett in a manner consistent with Kett's Core Values.
  • Result Oriented: Accomplishes performance targets established by Kett and the Customer.
  • Problem Solving: Requires solving a variety of problems inherent in providing contract services and contract employees.
  • Communications: Provides information and receives feedback in a manner that supports employee and customer involvement and satisfaction.
  • Employee Development: Coach, counsel, and train team leaders to meet customer requirements and employee goals.
  • Employee Relations: Develop positive relations with team leaders and employees, provides recognition, and shows appreciation in a manner that meets individual needs and creates a high degree of trust and satisfaction.
  • Customer Relations: Develops positive relations with customer and assures that services are provided in a manner that creates enthusiastic customer support.
  • Safety: Educates and creates awareness of safety programs and practices in promotion of high safety standards.
  • Role Model: Serve as a role model and mentor for Kett's Value and business principles.