Front Office Associate

6 days ago

Everett WA USA, United States Center For Diagnostic Imaging Full time
Front Office Associate Job Description

We are seeking a highly skilled and detail-oriented Front Office Associate to join our team at RAYUS Radiology. As a Front Office Associate, you will be responsible for providing exceptional patient service and support to our patients and referring professionals.

Key Responsibilities:
  • Registration: Greet and check-in patients scheduled for imaging services, register demographic information, and process payment plans and copays.
  • Phone Handling: Answer phones and handle calls in an efficient and friendly manner, field calls appropriately for center associates, and act as a liaison between technologists and patients waiting for exams.
  • Front Office Operations: Maintain the front office lobby area, straighten magazines, organize coffee supplies, and assist with general office clean up.
  • Insurance Verification: Verify patient insurance, pre-certify exams with patient's insurance company, and obtain insurance authorization as needed.
  • Scheduling: Arrange transportation, interpreters, and hotel accommodations for patients when necessary, enter and submit patient exam orders, and verify orders match exam schedules.
Requirements:
  • High school diploma or equivalent
  • Working knowledge of Microsoft Office
  • 1-2 years customer service experience
  • Proficient with using computer systems and typing

RAYUS Radiology is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. We bring brilliance to health and wellness. If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient service, we encourage you to apply for this exciting opportunity.

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