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Customer Service Representative

2 months ago

Lawrence, Kansas, United States Richmond Pediatrics Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Richmond Pediatrics. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and their families, ensuring a positive experience and building trust in our pediatric care services.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and helpful information to patients and families regarding our services and policies
  • Collaborate with our clinical team to ensure seamless communication and coordination of care
  • Develop and maintain a thorough understanding of our services, policies, and procedures
  • Participate in ongoing training and education to stay up-to-date on best practices and industry developments
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Minimum 1 year of customer service experience in a healthcare setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and conflict resolution skills
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and education opportunities
  • A dynamic and supportive work environment
  • The opportunity to make a positive impact on the lives of our patients and their families