Customer Service Representative

4 weeks ago

Portland, Oregon, United States Staff My Agency Full time

Staff My Agency, a leading provider of insurance services, is seeking a highly motivated and customer-focused individual to join our team as a Receptionist / Front Office Team Member. As a key member of our team, you will be responsible for ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.

The ideal candidate will be a professional with a great attitude and outgoing personality, someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.

This is an in-office position, and we are looking for someone who is able to make the commute to our office located in Portland, OR.

Responsibilities include:

  • Providing product/services information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Managing incoming calls.
  • Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
  • Keeping records of customer interactions, processing customer accounts, and filing documents.
  • Providing excellent customer service.

You will receive:

  • Base Pay plus bonus.
  • $250/mo medical/dental/vision insurance reimbursement.
  • SIMPLE IRA retirement match up to 3%.
  • 3 weeks of PTO every year with unlimited carryover.
  • Licensing cost reimbursement after 90 days of employment.
  • Commission for every policy produced, every 5-star review, every appointment set.
  • 2k raise to base salary every 4-6 months for meeting a high level of production.
  • Valuable experience.
  • Growth potential/Opportunity for advancement within my office.

Requirements:

  • Property and Casualty insurance license (must be able to obtain prior to start date).
  • Strong phone contact handling skills and active listening.
  • Comfortable with making outbound calls.
  • Genuinely excited to help customers.
  • Patient, empathetic, and passionately communicative; loves to talk.
  • Ability to empathize with and advocate for clients when necessary.
  • Strong Problem-solving skills.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.

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