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IT Support Specialist

2 months ago


Austin, Texas, United States HEI Civil - Texas Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at HEI Civil - Texas. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our internal users, ensuring their technological needs are met efficiently and effectively.

Key Responsibilities
  • Provide technical support to users via phone, email, or in-person regarding hardware, software, network, and other IT-related issues.
  • Diagnose and resolve technical issues, including troubleshooting hardware and software problems on desktops, laptops, mobile devices (smartphones, tablets), and field equipment.
  • Collaborate with other IT team members to improve systems and processes related to field and mobile device support.
  • Install, configure, and maintain computer hardware, software, and peripherals, including mobile device management (MDM) solutions.
  • Assist with technology procurement, including researching and recommending hardware and software solutions for field and mobile use.
  • Stay up to date with technological advancements and industry best practices for field and mobile device management.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field preferred. Previous experience and certifications will be considered in lieu of a degree.
  • Proven experience working in an IT support role or similar position, with specific experience in supporting field and mobile devices.
  • Strong knowledge of computer hardware, software, operating systems, and mobile device platforms (iOS, Android).
  • Experience with mobile device management (MDM) solutions and remote support tools.
  • Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues on various devices.
  • Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
  • Ability to work independently and prioritize tasks in a fast-paced environment.
Work Environment

The IT Support Specialist will work in an office-based environment with varying temperatures. The individual will be expected to use a computer extensively and engage in keyboarding activities for extended periods. Occasional travel to jobsites with fluctuations in weather may be required.

Benefits
  • Health Insurance
  • Paid Time Off
  • 401k
  • Six paid holidays
  • $10,000 Employer paid life insurance