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IT Support Specialist
2 months ago
We are seeking a highly skilled IT Support Specialist to join our team at HEI Civil - Texas. As an IT Support Specialist, you will be responsible for providing technical assistance and support to our internal users, ensuring their technological needs are met efficiently and effectively.
Key Responsibilities- Provide technical support to users via phone, email, or in-person regarding hardware, software, network, and other IT-related issues.
- Diagnose and resolve technical issues, including troubleshooting hardware and software problems on desktops, laptops, mobile devices (smartphones, tablets), and field equipment.
- Collaborate with other IT team members to improve systems and processes related to field and mobile device support.
- Install, configure, and maintain computer hardware, software, and peripherals, including mobile device management (MDM) solutions.
- Assist with technology procurement, including researching and recommending hardware and software solutions for field and mobile use.
- Stay up to date with technological advancements and industry best practices for field and mobile device management.
- Bachelor's degree in Computer Science, Information Technology, or related field preferred. Previous experience and certifications will be considered in lieu of a degree.
- Proven experience working in an IT support role or similar position, with specific experience in supporting field and mobile devices.
- Strong knowledge of computer hardware, software, operating systems, and mobile device platforms (iOS, Android).
- Experience with mobile device management (MDM) solutions and remote support tools.
- Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve issues on various devices.
- Strong communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users.
- Ability to work independently and prioritize tasks in a fast-paced environment.
The IT Support Specialist will work in an office-based environment with varying temperatures. The individual will be expected to use a computer extensively and engage in keyboarding activities for extended periods. Occasional travel to jobsites with fluctuations in weather may be required.
Benefits- Health Insurance
- Paid Time Off
- 401k
- Six paid holidays
- $10,000 Employer paid life insurance