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Steakhouse Operations Supervisor

2 months ago

Pendleton, Oregon, United States Wildhorse Resort and Casino Full time
SALARY RANGE: $20.00-$28.00
OPEN UNTIL FILLED

The Steakhouse Operations Supervisor will oversee the daily functions of the Steakhouse, Saloon, Café, and Banquets during their shift. This role is pivotal in ensuring guest satisfaction through effective staff supervision and adherence to operational standards and policies.

KEY RESPONSIBILITIES:

  1. Deliver exceptional customer service by ensuring prompt, efficient, and friendly interactions.
  2. Maintain a clean, safe, and healthy work environment for both employees and guests, addressing hazards and reporting issues as necessary.
  3. Supervise staff, including hiring, scheduling, coaching, and conducting performance evaluations.
  4. Encourage the development of a diverse workforce.
  5. Ensure smooth operations between front and back-of-house to facilitate efficient service.
  6. Act as a working shift manager, overseeing food and beverage operations, assisting with orders and setups, and completing necessary paperwork.
  7. Support the Steakhouse Manager in all banquet operations, including setup, service, and cleanup, while promoting high-quality service delivery.
  8. Assist in budget preparation and annual planning processes.
  9. Organize training for new hires and provide ongoing training as needed.
  10. Effectively communicate policy changes, menu updates, and operational information to staff.
  11. Maintain organized operational flow by communicating special events and supply needs to management and staff.
  12. Ensure proper food handling and preparation practices are followed at all times.
  13. Address guest service complaints promptly, aiming for guest satisfaction and retention.
  14. Develop operational procedures and policies as directed by management.
  15. Foster effective communication among supervisors, co-workers, and staff through regular meetings and updates.
  16. Ensure safe handling of equipment, tools, and materials.
  17. Adhere to regulatory laws, employee handbook guidelines, and safety codes.
  18. Promote courteous and respectful behavior to uphold internal guest service standards.
  19. Identify areas for improvement and develop strategies to enhance operations.
  20. Ensure compliance with safety and health regulations and applicable laws.
  21. Participate in designated meetings and training sessions as required.
  22. Perform other duties as assigned.
QUALITY SERVICE STANDARDS:

SAFETY: Protecting the welfare of all individuals involved.

INTEGRITY: Upholding personal accountability at every level.

COURTESY: Creating exceptional customer service experiences.

TEAMWORK: Collaborating to foster a positive environment.

EXCELLENCE: Delivering a flawless experience in a well-maintained property.

SUPERVISORY AUTHORITY:
  1. Staff of the Steakhouse.
SIGNATORY AUTHORITY:
  1. Personnel action forms.
ACCESS TO SENSITIVE AREAS:
  1. Administrative offices, storage areas, and employee files.
MINIMUM QUALIFICATIONS:
  1. Five years of experience in food and beverage operations.
  2. Two years of supervisory experience.
  3. Exceptional customer service skills with training experience.
  4. High School Diploma or GED, or equivalent experience.
  5. Valid food handler's permit and OLCC service permit or ability to obtain within 30 days of hire.
  6. Strong verbal communication skills for instruction and interaction.
  7. Ability to stand and walk for extended periods in a dynamic environment.
  8. Knowledge of wine, beer, and liquor.
  9. Proficiency in Word, Excel, Outlook, and POS systems.
  10. Criminal history background check required.
  11. Must be at least 21 years of age.
PREFERRED QUALIFICATIONS:
  1. Experience in restaurant management.
  2. ServSafe Certification.
  3. Experience in front-of-the-house training.