Surveillance Officer

Job Title: Surveillance Officer

Job Summary:

The Surveillance Officer is responsible for ensuring the integrity and protection of WRC assets, staff, and guests in all non-gaming areas of the casino and other WRC properties. This role requires maintaining surveillance of non-gaming areas, monitoring and recording irregular activities, and reporting any illegal activities to the proper authorities.

Key Responsibilities:

* Maintain surveillance of non-gaming areas as assigned by the security director
* Monitor and record all irregular activities, as requested
* Report any illegal activities to the proper authorities
* Maintain confidentiality and non-disclosure regulations at all times
* Maintain all aspects of the surveillance room
* Monitor the escorting and transfer of WRC assets
* Write detailed reports describing accidents, injuries, criminal conduct, suspicious activity, and other business disruptions
* Promote a clean, safe, and healthy work environment for employees and guests
* Promptly report all concerns to the supervisor
* Ensure the operation of equipment, tools, and materials are handled safely and properly
* Promote internal guest service standards through courteous and respectful behavior
* Comply with regulatory laws, Employee Handbook, department policy and procedures, safety codes, etc.

Requirements:

* Six months experience working as a law enforcement officer/deputy, security/loss prevention officer, or security officer; OR Completion of a certificate/post-high school degree program in computer science/closely related field from an accredited institution; OR Special training in surveillance systems/operations
* Read and apply procedural manuals
* High School Diploma or GED
* Employment history that demonstrates dependability and longevity
* Must have excellent knowledge of Microsoft applications
* Will sit for long periods observing numerous monitors and operating a keyboard, answering phones and two-way radios
* Effective communication skills - verbally instructs, responds to questions, and has exceptional interpersonal skills and abilities
* Lift to 50 pounds. This would consist of records retention containers or surveillance components
* High degree of integrity and understanding of confidentiality
* Requires a High-Security Gaming License clearance
* Must be at least 21 years of age

Preferred Qualifications:

* Practical work experience as a law enforcement officer/deputy, security officer, or surveillance officer
* Thorough knowledge of casino operations and/or loss prevention

Work Environment:

* The Surveillance Officer will work in a fast-paced environment with a diverse group of people in a confined area.

Physical Demands:

* The Surveillance Officer will be required to sit for long periods observing numerous monitors and operating a keyboard, answering phones and two-way radios.

Supervisory Authority:

* None.

Signatory Ability:

* Area Supplies (Flash drives).

Access to Sensitive Areas:

* Security Surveillance room.

Note: The above job description is a rewritten version of the original job description, using business synonyms and different phrasing to convey the same information.