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Customer Service Representative

4 weeks ago

Pendleton, Oregon, United States Wildhorse Resort and Casino Full time
Job Summary

As a Customer Service Representative at Wildhorse Resort and Casino, you will be responsible for ensuring exceptional guest satisfaction through prompt, efficient, and friendly service. This includes greeting guests, escorting them to tables, and providing information regarding specials.

Key Responsibilities
  1. Provide exceptional customer service by ensuring prompt, efficient, and friendly service.
  2. Greets guests, escorts them to tables, and provides information regarding specials.
  3. Checks out the bank and operates the cash register.
  4. Verifies check-in and cash register reconciliation, and prepares shift-end check-out and cash register reconciliation.
  5. Promptly accepts customer bills and payments, and processes cash, credit card, coupons, or comps.
  6. Maintains knowledge of current menu and/or specials and Wildhorse events.
  7. Takes an active role in promoting guest service and advises F&B Managers of guest service issues.
  8. Assists with seating arrangements, including moving tables and chairs.
  9. Takes names for the waiting list, and calls people over the P.A. system when going down the list.
  10. Adheres to cash handling procedures established for cashier/host/hostess staff.
  11. Answer room service calls, take orders, deliver food to the room, and verify the method of payment.
  12. Helps maintain a smooth flow in the dining room between guests and servers.
  13. Assists as needed with table bussing, settings, and side work.
  14. Handles guest questions/concerns promptly and professionally, deferring disputes/conflicts to the supervisor.
  15. Complies with regulatory laws, employee handbook, department policy and procedures, and safety codes, etc.
  16. Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the supervisor.
  17. Ensures that the operation of equipment, tools, and materials is handled safely.
  18. Promotes internal guest service standards through courteous and respectful behavior.
  19. Other related duties as assigned.
Requirements
  1. Six (6) months of experience in a position requiring exceptional customer relations skills.
  2. Six (6) months of cashier experience.
  3. Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
  4. Ability to count back change accurately and efficiently.
  5. Effective communication skills-verbally ability to provide instruction, responds to questions and has exceptional interpersonal skills and abilities.
  6. Needs to stand and/or walk for long periods; perform repetitive motions with wrists, hands, and fingers; bend, lift, and maneuver 25 lbs.
  7. Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
  8. Must possess or obtain a Food Handler's Certification and an OLCC card within 30 days of employment.
  9. Requires a High-Security Gaming license clearance.
  10. Must be at least 21 years of age.