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General Manager

1 month ago


Pendleton, Oregon, United States Wildhorse Resort and Casino Full time
Job Summary

As the General Manager of Hamley, you will be responsible for overseeing the overall operations of the resort, including the restaurant, saloon, western store, coffee cafe, and saddle shop. You will be responsible for managing the financial structure, ensuring customer satisfaction, and developing profitable strategies to increase market share.

Key Responsibilities
  • Oversee the financial structure, ensuring adequate and sound funding for the mission and goals of the company.
  • Ensure customer satisfaction through prompt, efficient, and friendly service, while ensuring the workforce provides the highest level of customer service.
  • Continually seek to retain a competitive position and increase the market share through product services and development.
  • Coordinate with WRC Marketing to develop and execute promotions and events to increase sales revenue.
  • Approve all purchasing and monitor expenses according to budget.
  • Review the financial results of all operations, comparing them with objectives and taking appropriate measures to correct unsatisfactory performance and results.
  • Responsible for developing, monitoring, and implementing strategic plans, department goals, annual budgets, and work plans.
  • Conduct quarterly inventories and provide reports and analysis of sales vs. costs.
  • Determines in consultation with the WRC CEO, final approval of all menu items, prices, hours of operations, etc.
  • Assure all maintenance and repair as needed, including electrical, plumbing, refrigeration, etc.
  • Renew, authorize, and maintain yearly licenses, including the health department, OLCC, music licenses, and more.
  • Oversee the Oregon Lottery Video Lottery, including machines and reporting requirements.
  • Arrange inspections for hood cleaning, backflow, elevators, fire system, and other required assessments.
  • Monitor, maintain, and troubleshoot POS systems, including entering new menu items, adjustments, credit card processing, sales, and gift cards.
  • Ensures compliance with State licensing/certifications for staff, including food handlers, safe serve, and OLCC.
  • Promote a clean, safe, healthy work environment for employees and guests.
  • Participate in the review of policies and procedures and manage operations to ensure compliance with the employee handbook and other applicable regulations.
  • Supervision of staff includes hiring, scheduling, leave approval, performance counseling, evaluation, training, operational orientation, and staff development.
  • Participation and development of a tribal member workforce.
  • Promotes and always represents the organization in a positive, professional manner.
  • Maintain a professional and open communication mode with the CEO on operational concerns/issues.
  • Promote effective communication with supervisors, co-workers, and subordinates through regular staff meetings, co-worker/management/supervisor team meetings, and other forms of communication.
Requirements
  • BS/BA preferably in Business or related field, and, five (5) years of executive management experience, in retail merchandising and restaurant industry preferred, OR eight (8) years of executive management experience in retail merchandising and restaurant industry preferred.
  • Excellent managerial and financial skills to take leadership over multiple business operation areas.
  • Working knowledge of business management principles and processes.
  • Experience with data analytics involving collecting and analyzing data to discover trends, answer questions, and optimize performance.
  • Strong understanding of budget management and financial monitoring with financial management skills to develop Retail/Restaurant budgets and annual work plans.
  • Experience in developing profitable strategies, and implementing vision with a working knowledge of financial reports, forecasting, budgeting, and pricing.
  • Exceptional interpersonal and communication skills, including writing, speaking, and active listening.
  • Above average delegation/collaboration skills and abilities.
  • Strong leadership skills, including goal setting, motivating, training, and mentorship.
  • Excellent computer skills and abilities, including database administrator experience, Word, Excel, Internet, Outlook, and comfortable with software communication tools.
  • Strong organizational and time management skills.
  • Work/sit for long periods at work/computer station and perform the repetitive motion of arms, wrists, and fingers.
  • Work as business demands, including weekends, holidays, and routinely more than the standard workweek.
  • Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
  • Must pass a background check.
  • Must be at least 21 years of age.