Appointment Coordinator

1 week ago

Forest Hills New York, United States HarmonyCares Full time

Overview:
HarmonyCares stands as one of the largest home-based primary care providers in the nation. Our family of companies is committed to delivering high-quality, coordinated healthcare directly in the home. This encompasses HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health, and HarmonyCares Hospice.

Our Mission – To provide personalized, quality-driven healthcare to patients facing challenges in accessing care.

Our Shared Vision – Every individual deserves access to quality healthcare.

Our Values – The manner in which we care is our legacy. Every interaction matters. Go the extra mile. Empower and support one another.

Why You Should Consider Joining Us

- Quarterly Bonuses – up to $5000 annually

- Comprehensive Health, Dental, Vision, Disability & Life Insurance, among other benefits

- 401K Retirement Plan (with company match)

- Reimbursement for Tuition, Professional Licenses, and Certifications

- Paid Time Off, Holidays, and Volunteer Time

- Paid Orientation and Training

- Daytime Hours (no holidays/weekends)

- Recognized as a Great Place to Work

- Operating in 11 states

- Over 28 years as the largest home-based primary care practice in the US, significantly impacting healthcare today.

Responsibilities:
The Appointment Coordinator plays a vital role within the HarmonyCares Medical Group, executing essential scheduling operations, policies, and procedures.

This position collaborates with local and regional leadership, medical assistants, patient care coordinators, providers, patients, and other supportive roles within the HarmonyCares Medical Group to prioritize patient visits, adhere to provider contact hours, and manage overall patient census.


Key Duties and Responsibilities
- Develop and maintain provider schedules to align with patient needs

- Manage provider census through proactive risk management

- Collaborate with local leadership to optimize the scheduling system and ensure effective communication of patient requests

- Foster relationships and communicate HarmonyCares services effectively with patients and their families

- Handle phone communications to facilitate efficient scheduling

- Address scheduling concerns and issues, both internally and externally

- Uphold patient confidentiality policies and procedures

- Attend mandatory meetings and training sessions

- Collaborate with managers, team members, and other HarmonyCares staff

- Perform additional duties as required

Qualifications:
Required Knowledge, Skills, and Experience

- High School Diploma/GED

- Exceptional customer service skills with 1-2 years of experience

- Understanding of practice protocols to assist in patient scheduling

- Ability to maintain departmental quality and control standards

- Proficient computer skills and capacity to learn new systems

- Adaptability in applying guidelines and procedures

- Ability to communicate empathetically, compassionately, and professionally at all times

- Problem-solving skills to develop effective solutions promptly

- Teamwork skills and the ability to maintain relationships with patients, caregivers, and colleagues

- Critical thinking skills to balance scheduling protocols with market needs to enhance patient access

- Capacity to work at a computer screen for extended periods.

Posted Max Pay Rate:
USD $25.55/Hr.

Posted Min Pay Rate:
USD $23.00/Hr.

Pay Transparency:


Individual compensation packages are determined by various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.


Notice:
HarmonyCares and HarmonyCares Hospice are not affiliated with Harmony Hospice Care. HarmonyCares Hospice operates in specific states.

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