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Customer Success Associate

2 months ago

St Louis, Missouri, United States Figure Full time
About Figure

Figure is a pioneering financial services company that is revolutionizing the industry with its cutting-edge technology platform. By leveraging its extensive network of partners and loan origination activities, Figure is poised to deliver and scale new products that enhance efficiency and transparency in the financial sector.

Our platform integrates advanced technology to foster more transparent and efficient capital markets, backed by a growing pool of assets originated on our platform. This transformative journey is driven by a dedicated team at Figure, characterized by their drive, innovation, collaboration, and passion for building from scratch. We value individuals who bring an entrepreneurial mindset to every task and will thrive in our culture of innovation.

Our Mission

At Figure, we are committed to delivering exceptional customer experiences that drive business outcomes and secure customer success. We are seeking a Customer Success Associate to join our team and contribute to our mission of revolutionizing financial services.

Key Responsibilities
  • Provide product, technical, and educational support to customers through various communication channels.
  • Handle customer inquiries and applications with exceptional customer service.
  • Educate customers on Figure's products and services with knowledge and enthusiasm.
  • Promote brand recognition and loyalty by ensuring unrivaled support to customers.
  • Gather key insights and assist in process improvement for Figure's products and services.
  • Provide technical support and troubleshooting on a variety of potential issues.
  • Conduct video notary sessions with attention to detail and professionalism.
  • Participate in new training and licensing programs to expand the team's capabilities.
Requirements
  • BA/BS from an accredited university preferred with 1+ years in a customer-facing role.
  • Mortgage Loan Originator (MLO) license active within the last 5 years in the state of Missouri is required.
  • Ability to obtain Missouri MLO licensing within 60 days of hire is required.
  • Proven background in being a dependable and reliable team player.
  • Flexibility and adaptability to ongoing refinements in process and structure.
  • Confident, friendly, and compassionate communication skills.
  • Successfully complete the required compliance trainings.
  • A positive and problem-solving approach to customer service.
  • Ability to instill trust and rapport with customers.
  • Process-driven organizational skills.
  • A quick and flexible learning style with the ability to navigate new technology platforms.
Benefits and Perks
  • Competitive salary and growth opportunities.
  • Company quarterly performance-based bonus.
  • Equity stock options package.
  • Employer-funded comprehensive health, vision, dental insurance, and wellness program for employees and their dependents.
  • Employer-funded life and disability insurance coverage.
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
  • Up to 12 weeks paid family leave.
  • In-office, remote, and hybrid work location options.
  • Home office and technology stipend for those working outside of a traditional office more than 75% of the time.
  • Flexible time-off plan to empower employees to take the time off that they want and need.
  • Continuing education reimbursement.
  • Routine Team swag deliveries.