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Retail Sales Associate

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St Louis, Missouri, United States The UPS Store Full time

Job Summary: We are seeking a highly skilled and customer-focused Retail Sales Associate to join our team at The UPS Store. As a key member of our sales team, you will be responsible for delivering exceptional customer service, processing packages for courier shipment, and operating various equipment and devices.

Key Responsibilities:

  • Deliver outstanding customer service to walk-in customers and telephone inquiries, ensuring a positive and memorable experience.
  • Practice active listening with customers, team members, and leadership to understand their needs and provide tailored solutions.
  • Take ownership of customers' shipping needs, offering viable solutions and alternatives to meet their requirements.
  • Stay up-to-date on product and service offerings, industry trends, and best practices to provide expert advice and guidance.
  • Operate equipment and devices with expertise, ensuring efficient and accurate processing of packages and services.
  • Maintain a clean and organized workspace, adhering to safety and quality standards.
  • Perform other duties as assigned to support the team and achieve business objectives.

Requirements:

  • Retail/customer service experience is highly desirable, with a proven track record of delivering exceptional customer service.
  • Excellent communication and people skills, with the ability to build strong relationships with customers and colleagues.
  • Able to cross-sell and up-sell products and services, driving sales growth and revenue.
  • Strong computer skills, including proficiency in Microsoft Office and Adobe Suites.
  • Outstanding phone skills, with the ability to handle customer inquiries and resolve issues efficiently.
  • Strong verbal and written communication skills, including spelling and math.
  • Prompt, reliable, and responsible, with a strong work ethic and commitment to excellence.
  • Able to lift 40+ pounds, with physical stamina to perform tasks requiring manual labor.