National Accounts Support Specialist

2 weeks ago

Seattle, Washington, United States RANDYS Worldwide Full time
Job Title: National Accounts Support Representative

RANDYS Worldwide is seeking a highly skilled National Accounts Support Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer service by responding to both internal and external customer inquiries via telephone and email.

Key Responsibilities:
  • Handle incoming and outgoing calls with customers to address inquiries, resolve concerns, and provide support on matters such as warranty questions, return authorizations, and shipping queries.
  • Receive, accurately process, and enter customer purchase orders in a timely manner.
  • Assist with internal and external scheduling, ensuring alignment with customer and organizational needs.
  • Help monitor and validate customer technology and data requirements, such as inventory feeds, lead times, product content, and pricing accuracy.
  • Verify application fitment via VIN identification.
  • Create and submit RGA's on behalf of wholesale customer and consumers as required.
  • Collaborate with the customer service team to identify and implement opportunities to improve the overall customer experience.
  • Create and maintain various internal reports, including sales spreadsheets, return documentation, international shipping documents, and UPS tracking.
  • Assist in building and refining customer and product presentations to meet specific client needs.
  • Review and analyze customer records, correspondence, and related documents to provide accurate information and solutions. Follow up diligently to ensure complete customer satisfaction.
  • Collaborate with departments such as Shipping/Receiving, Accounting, and Purchasing to address customer needs, resolve complaints, and coordinate resolutions.
  • Utilize sound judgment and a deep understanding of company policies to resolve issues while maintaining the highest level of customer service.
Requirements:
  • High school diploma or equivalent required; some college coursework is preferred.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) is essential.
  • Experience or knowledge in the automotive industry is advantageous but not required.
Knowledge, Skills & Personal Attributes:
  • Proficiency in Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, with the ability to create detailed reports, manage data, and craft professional presentations.
  • Strong organizational skills with the ability to effectively prioritize multiple tasks and meet deadlines.
  • Self-starter with the ability to work independently and manage responsibilities without constant supervision. Displays intrinsic motivation and takes initiative to address tasks and challenges proactively.
  • Excellent communication skills, both verbal and written, with a strong emphasis on customer excellence and phone etiquette.
  • Detail-oriented with accurate data entry capabilities and a focus on precision.
  • Demonstrated ability to multitask in a dynamic environment, handling diverse assignments while maintaining quality service.
  • Proficiency with common office tools, including 10-key, telephones, copiers, and fax machines.
  • A team-oriented mindset, coupled with strong problem-solving skills, enabling systematic and rational decision-making.
  • Ability to adapt quickly to changing priorities and customer needs in a fast-paced environment.
  • Strong interpersonal skills, with the ability to build effective relationships with internal teams and external customers.
  • A customer-centric mindset, dedicated to delivering outstanding customer experiences and addressing customer needs with a high level of care.
Salary:

$22 to $24 per hour

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