Business Operations Associate

4 days ago


Vienna, West Virginia, United States Zillion Technologies, Inc. Full time

**Role Description:**

We are seeking a highly skilled Membership Services Expert to join our team at Zillion Technologies, Inc.

This is a hybrid role that requires the ability to work independently and as part of a team in a fast-paced environment.

The ideal candidate will have advanced knowledge of branch systems and processes, as well as excellent research, analytical, and problem-solving skills.

Key Responsibilities:

  • To receive escalated inquiries related to member accounts, General Ledger accounts, or company systems, policies, and procedures.
  • To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision.
  • To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems.

**Requirements:**

  • Ability to work independently and in a team environment.
  • Advanced knowledge of branch systems and processes.
  • Excellent research, analytical, and problem-solving skills.
  • Ability to navigate multiple screens and PC applications and adapt to new technologies.
  • Excellent verbal and written communication skills.

**Work Environment:**

  • Hybrid role with 2 days onsite and 3 days remote.
  • Flexible schedule with expectations to report onsite a minimum of 2 days per week.
  • Competitive salary range of $80,000 - $100,000 per year.


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