Business Operations Associate
4 days ago
**Role Description:**
We are seeking a highly skilled Membership Services Expert to join our team at Zillion Technologies, Inc.
This is a hybrid role that requires the ability to work independently and as part of a team in a fast-paced environment.
The ideal candidate will have advanced knowledge of branch systems and processes, as well as excellent research, analytical, and problem-solving skills.
Key Responsibilities:
- To receive escalated inquiries related to member accounts, General Ledger accounts, or company systems, policies, and procedures.
- To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision.
- To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems.
**Requirements:**
- Ability to work independently and in a team environment.
- Advanced knowledge of branch systems and processes.
- Excellent research, analytical, and problem-solving skills.
- Ability to navigate multiple screens and PC applications and adapt to new technologies.
- Excellent verbal and written communication skills.
**Work Environment:**
- Hybrid role with 2 days onsite and 3 days remote.
- Flexible schedule with expectations to report onsite a minimum of 2 days per week.
- Competitive salary range of $80,000 - $100,000 per year.
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