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Lead Event Coordinator
2 months ago
Job Overview
POSITION SUMMARY
Responsible for preparing all necessary event documentation and collaborating with Sales, property departments, and clients to ensure a consistent and high-quality service throughout the pre-event, event, and post-event stages of property events.
Acts on behalf of the Director of Event Management or Director of Event Planning and Operations in their absence.
Serves as the primary contact for the event planner on property and is accountable for their experience.CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years of experience in event management or a related professional field.
- 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; no prior work experience required.
Executing Event Operations
- Addresses issues and/or proposes alternatives to previous arrangements as necessary.
- Leads pre-event and post-event discussions for assigned groups.
- Identifies operational challenges related to their group and collaborates with property staff and clients to resolve these challenges and/or develop alternative solutions.
- Manages client budgets to optimize revenue and fulfill client requirements.
- Oversees client experiences from file turnover through the post-event phase until turnover back to sales.
- Conducts pre- and post-event meetings as necessary to review and communicate group needs and feedback.
- Manages group room allocations and meeting spaces for assigned groups.
- Adheres to all standards, policies, and procedures.
- Celebrates successes and publicly acknowledges the contributions of team members.
- Promotes products and services throughout the event process.
- Participates in client site inspections and assists with the sales process when necessary.
- Acts as a liaison between field sales personnel and clients throughout the event process (pre-event, event, post-event).
- Oversees revenue and profitability associated with events.
- Forecasts group sleeping rooms and event revenue (catering and audio-visual) for their groups.
- Reviews billing and payments with clients.
- Engages with guests to gather feedback on product quality and service levels.
- Addresses guest issues and complaints.
- Maintains visibility to clients at all times during the entire event process.
- Follows up with clients post-event.
- Welcomes clients during the event phase and hands off to the Event Operations team for the execution of details.
- Aims to enhance service performance.
- Sets a positive example for guest relations.
- Reviews feedback and guest satisfaction results with associates.
- Coordinates and communicates verbally and in writing with clients (internal and external) regarding event specifics.
Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state, and local law.About the Team
Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best.
Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike.
Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long-stay guests.
In joining Residence Inn, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
