Patient Access Representative

24 hours ago


Lufkin, Texas, United States Chi Full time

Job Summary

We are seeking a highly organized and detail-oriented Patient Access Representative to join our team at CommonSpirit Health. As a Patient Access Representative, you will play a critical role in ensuring the smooth operation of our clinics and offices.

Key Responsibilities

  • Greeting Patients
    • Provide a warm and welcoming greeting to patients, ensuring they feel comfortable and at ease.
  • Providing Information
    • Communicate effectively with patients, providing them with necessary instructions and directions.
  • Scheduling Appointments
    • Efficiently schedule appointments, ensuring that patients are seen in a timely manner.
  • Managing Patient Flow
    • Coordinate with staff to ensure that patients are seen in a smooth and efficient manner.
  • Collecting Payments
    • Collect copayments and ensure that closing total receipts match the day's transactions report.
  • Answering Phones
    • Answer phone calls in a pleasant manner, routing calls and taking messages as needed.
  • Maintaining Knowledge
    • Stay up-to-date on policies, procedures, and office equipment.

Requirements

  • Education
    • High School Diploma or equivalent required.
  • Skills
    • Excellent phone skills and customer service skills.
    • Basic computer skills and knowledge of office equipment.


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