Teller Supervisor and Trainer

17 hours ago


Austin, Texas, United States United Heritage Credit Union Full time
Job Summary

We are seeking an experienced Teller Supervisor and Trainer to join our team at the United Heritage Credit Union. As an Assistant Branch Manager, you will supervise, coach, and motivate our frontline staff to provide exceptional member service.

Key Responsibilities
  1. Supervise, coach, and motivate our frontline staff to ensure they have the skills and knowledge to deliver exceptional member service.
  2. Provide support to platform staff as needed in a supervisory capacity and be able to perform all platform and frontline related duties.
  3. Manage teller transactions, including deposits, withdrawals, loan payments, transfers, money orders, and cashier's checks.
  4. Develop and implement strategies to improve member satisfaction and loyalty.
  5. Maintain accurate records and reports, ensuring compliance with credit union policies and procedures.
Requirements
  • A minimum of 2 years in banking operations or a similar environment.
  • At least 2 years of supervisory experience.
  • Strong organizational, time management, and problem-solving skills.
  • Knowledge of credit union products and services.
  • Bilingual (English/Spanish) is a plus.
About United Heritage Credit Union

We are a full-service financial institution that has been serving communities in Central Texas, Austin, and Tyler since 1957. Our mission is to provide our members with innovative technology, exemplary service standards, and competitive products.



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