Account Specialist

6 days ago


Minneapolis, Minnesota, United States Archer Daniels Midland Company Full time
Job Summary

The Account Specialist is a key member of the ADM Origination Team, responsible for providing support to producer-facing business functions. This role involves assisting the Regional Team in meeting origination goals and delivering exceptional customer service to ADM's producer customers.

Key Responsibilities
  • Provide outstanding customer service to producer customers, managing transactional accounts and fostering relationships with origination teammates.
  • Lead contract-related tasks, including entry, pricing, signature maintenance, and state-related documentation requirements.
  • Handle accounting details for each customer, including farm splits, grain application, and settlement direction.
  • Engage with customers through phone calls, providing account information, and purchasing grain in multiple locations.
  • Address customer accounting questions, concerns, or mistakes promptly and professionally.
  • Maintain and communicate critical location-specific information to customers regarding bids, hours, and announcements.
  • Enter and maintain offers and hedges for grain purchases as needed.
  • Understand and articulate discount schedules, by commodity, to customers as needed.
  • Develop an understanding of ADM's producer contract portfolio.
Requirements
  • Knowledge and understanding of the farming/agriculture industry is helpful, but not required.
  • Ability to learn and understand new software or other applications necessary to perform essential responsibilities.
  • High attention to detail, well-organized, and effective time management skills are imperative.
  • Ability to be accurate and timely in a dynamic work environment.
  • Ability to work as a team and develop and implement new processes and procedures.
  • Strong communication internally and externally is vital to the success of this role.
  • Interact in a consistently professional and positive manner with various internal and external personnel.
  • Proficient in internal and external software systems, including Microsoft Office Suite, Agris, E-ADM, Salesforce, and accounts payable systems.
  • Minimum of 1-3 years quality work experience.


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