Customer Relations Coordinator

1 week ago

Mobile, Alabama, United States Trinova Inc Full time
Job Overview

Position Type: Full Time

Working Hours: 7:30am-4:30pm CT

Location: Mobile, AL - In Office (Remote work not available)

Role Summary

The Client Services Coordinator at TriNova Inc. is essential in enhancing and nurturing customer connections through exceptional communication, logistical coordination, meticulous record management, and comprehensive support. This role is pivotal in facilitating the operations of the service department by collaborating with technicians, service managers, clients, account managers, and vendors. The position is instrumental in the advancement and expansion of services by partnering with both the Service and Sales divisions to meet and surpass organizational objectives.

Key Responsibilities
  • Assist the sales team, service technicians, and clients with their service and maintenance requirements.
  • Schedule service appointments, ensuring all relevant details are captured and confirmed with clients, while coordinating logistical needs.
  • Engage with customers to discuss their needs, manage service scheduling, and follow up to guarantee satisfaction.
  • Maintain precise data across various systems and utilize dispatch systems for technician assignments. Keep equipment records updated to reflect current maintenance cycles.
  • Respond effectively to requests from service technicians and customers, adhering to company communication standards.
  • Identify productivity issues through ongoing communication and quality assessments.
  • Support account managers in monitoring and prompting upcoming services based on maintenance recommendations.
  • Ensure open communication with clients and internal teams to resolve any issues promptly.
  • Compile and distribute daily service reports for client invoicing, ensuring quality control of completed reports.
  • Submit customer documentation along with feedback requests.
  • Collaborate with other departments to meet client needs and achieve company goals.
  • Manage multiple service projects simultaneously to ensure quality delivery.
  • Participate in initiatives aimed at improving service coordination and delivery processes.
  • Uphold quality standards to ensure consistent and high-quality deliverables.
  • Proactively address challenges to maintain uninterrupted service delivery.
  • Foster strong relationships with clients to support service growth.
  • Adhere to compliance requirements and conduct responsibilities ethically, aligning with the organization's mission and values.
  • Additional duties as assigned.
Qualifications
  • Preferred: Associate's degree in a relevant field.
  • Minimum of 2 years of experience in sales and customer service, or a combination of education and experience.
  • Proficient in Microsoft Office and other relevant software.
  • Strong customer service, communication, and interpersonal skills.
  • Excellent organizational skills and attention to detail.
  • Ability to multitask and work efficiently in a fast-paced environment.
  • Strong verbal and written communication skills.
  • Self-motivated with the ability to work independently and as part of a team.
Benefits
  • Competitive salary with bonus potential.
  • Comprehensive healthcare coverage for employees and dependents.
  • Company-paid life insurance and 401(k) with matching contributions.
  • Three weeks of paid time off annually, plus ten paid holidays.
  • Access to supplemental benefit programs.
  • Company-provided mobile phone and laptop.
  • Opportunities for professional growth and career advancement.

TriNova, Inc. is a dedicated manufacturer’s representative and distributor with over 50 years of experience in supporting customers, manufacturers, and suppliers in measurement and process control across various industries.

TriNova, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive work environment.

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