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Luxury Residential Service Associate

2 months ago


Boston, Massachusetts, United States Tillingers Concierge, Inc. Full time
Job Overview

Benefits of Full-Time Employment at Tillingers Concierge, Inc.:

  • Comprehensive Company-funded Individual Healthcare Plan Premium with no contribution required from you.
  • Work-Life Balance with Consistent Work Schedules: shifts remain stable.
  • Double Holiday Pay along with Generous Holiday Gratuities.

Available Work Schedules:

  • Monday to Friday: 11:00 PM to 7:30 AM (40 Hours) - experience in overnight shifts preferred
  • Thursday to Monday: 11:00 PM to 7:30 AM (40 Hours) - experience in overnight shifts preferred
  • Friday to Tuesday: 11:00 PM to 7:30 AM (40 Hours) - experience in overnight shifts preferred
  • Rotating Schedule, Including Weekends; Requires Additional Flexibility (40 Hours)

POSITION SUMMARY

If you take pride in hearing appreciative words from residents, a role with Tillingers Concierge, Inc. as a Residential Concierge may be ideal for you.

Tillingers Concierge, Inc. provides distinctive opportunities that align with your passion for professional hospitality, ensuring residents and their guests receive a tailored experience with every interaction. As a poised representative of service for a luxury residential community, you will showcase your skills by delivering friendly assistance that enhances the living experience for those who call their community home.

We currently have both full-time and part-time roles available with various schedules conveniently located. You will support property operations through your professional demeanor, intuitive customer service abilities, attentive performance, and vibrant personality. Consequently, we believe that hearing "Thank you very much" will become a regular part of your day. Tillingers Concierge, Inc. is dedicated to matching your experience, charm, and talents with a property that best suits your career aspirations.

KEY RESPONSIBILITIES

  • Proactively welcome residents and their guests, offering assistance.
  • Provide anticipatory service by understanding residents' daily routines and preferences.
  • Maintain thorough knowledge of the property, its operations, procedures, and community spaces.
  • Keep detailed daily logs that document activities and interactions during your shift.
  • Complete incident reports and submit them to the Supervisor and Property Management as necessary.
  • Manage packages and deliveries, ensuring accurate logging of items in and out.
  • Assist in resolving resident issues by providing personalized solutions aligned with established policies.
  • Ensure a comprehensive handover of information to the colleague relieving you at the end of your shift.
  • Respond to phone calls and emails promptly and professionally.
  • Help new residents become familiar with the local area.

QUALIFICATIONS

  • Welcoming demeanor and a genuine desire to provide exceptional service.
  • Experience in hospitality, retail, or healthcare industries is often beneficial.
  • Strong written, observational, verbal, and non-verbal communication skills.
  • Ability to remain calm and diplomatic when resolving situations.
  • Self-motivated, resulting in consistently high service levels.
  • Excellent time-management and prioritization abilities.
  • High school diploma or GED required; enrollment in a higher education program is a plus.
  • Able to stand for extended periods and lift up to 40 pounds.

ADDITIONAL BENEFITS

  • Accrued Vacation and Sick Time.
  • 401(K) Retirement Plan.
  • Commuter Benefit Program.
  • Employee Referral Bonus Program.
  • Parking provided at most locations.

Some benefits are available after completing a designated period. Schedules vary by work location. Compensation is competitive and commensurate with the position and relevant experience.